20INLOVE.PL ONLINE SHOP REGULATIONS
TABLE OF CONTENTS:
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES AVAILABLE IN ONLINE STORE
3. CONDITIONS FOR ENTERING INTO SALE AGREEMENT
4. METHODS AND TERMS OF PAYMENT FOR A PRODUCT
5. COST, METHODS AND PRODUCT DELIVERY TIME
6. PRODUCT COMPLAINTS (FOR SALES AGREEMENTS CONCLUDED FROM 25 DECEMBER 2014)
7. EXTRAJUDICIAL MEANS OF A CONSIDERING ON CLAIMS AND ACTIONS AND ACCESS TO THESE PROCEDURES
8. RIGHT OF WITHDRAWAL (RELATED AGREEMENTS CONCLUDED THE SALE OF 25 DECEMBER 2014)
9. PROVISIONS FOR ENTREPRENEURS
10. FINAL PROVISIONS
20inlove.pl online store cares about consumer rights. The consumer may not waive the rights conferred on him by the Act on Consumer Rights. The provisions of the agreements less favorable to the consumer than the provisions of the Law on Consumer Rights are invalid and, in their place, the provisions of the Law on Consumer Rights are used. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights conferred on them by mandatory provisions of law, and any possible doubts can be explained in favor of the consumer. In the event of any inconsistencies between these Terms and Conditions with the above provisions, priority is given to these provisions and shall be applied.
1. GENERAL PROVISIONS
1.1. Online Store available at the web address www.20inlove.pl is run by the company ZIZZAR LIMITED LIABILITY COMPANY, based in Poznan (address and address for service: ul. Konopnicka 16/2, 60-771 Poznan); entered into the Register of the National Court Register, under KRS number 0000442972; the registration court in which the company file is kept : District Court for Poznań - Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register; registered capital of 19 450,00 zł .; NIP: 7822554461; REGON 302293379; e-mail: firstname.lastname@example.org, telephone number: +44 0203 129 0956
1.2. These Regulations are addressed to both consumers and traders availing from the online shop (except point. 11 of the Rules, which is addressed only to entrepreneurs).
1.4.1. WORKING DAY - one day from Monday to Friday excluding public holidays.
1.4.2. REGISTRATION FORM - form available in the Online Shop for forming Accounts.
1.4.3. ORDER FORM - Electronic Service, an interactive form available in the online store that allows submission of orders, in particular by adding Products to the electronic cart and determining conditions for Purchase Agreement, including the method of delivery and payment.
1.4.4. CUSTOMER - (1) a natural person with full legal capacity and, in the cases provided for by the rules generally applicable as a natural person having limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law recognizes the legal capacity; - Who has concluded or intends to conclude a Purchase Agreement with the Seller.
1.4.5. The Civil Code - Civil Code Act of 23 April 1964. (OJ 1964 No 16, pos. 93, as amended.).
1.4.6. ACCOUNT - Service Electronic, identified by its individual name (login) and password given by the Client, a collection of resources in the Service Provider ICT system , which collects data provided by the Service Receiver and information about the Orders made by him in the Online Shop.
1.4.7. NEWSLETTER - electronic service, electronic distribution services provided by the Service Provider via e-mail, which allows all Service Recipients to receive automatically from the Service Provider cyclical subsequent editions of the newsletter containing information about Products, news and promotions in the Online Shop.
1.4.8. PRODUCT - available in the Online Shop a movable object which is a subject of the Purchase Agreement between the Customer and Reseller.
1.4.9. REGULATIONS - 20inlove Online Shop Regulations
1.4.10. SHOP - Service Provider ‘s Online Shop which is available at: www.20inlove.co.uk
1.4.11. SELLER; SERVICE PROVIDER - the company ZIZZAR LIMITED LIABILITY COMPANY, based in Poznan (address and address for service: ul. Konopnicka 16/2, 60-771 Poznan); entered into the Register of the National Court Register, under KRS number 0000442972; the registration court in which the company file is kept : District Court for Poznań - Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register; registered capital of 19 450,00 zł .; NIP: 7822554461; REGON 302293379; ; e-mail: email@example.com, telephone number: +44 0203 129 0956
1.4.12. AGREEMENT FOR SALE - a contract of sale od a Product concluded between the Customer and Reseller via Shop.
1.4.13. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Client through the online store.
1.4.14. The Service Recipient - (1) a natural person with full legal capacity and, in the cases covered by the rules generally applicable as a natural person having limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which the law recognizes the legal capacity; - Uses or intends to use the Electronic Services.
1.4.15. CONSUMER RIGHTS ACT, - Act of 30 May 2014 about consumer rights (Journal of Laws 2014 pos. 827 as amended.)
1.4.16. Contract - the Customer's statement of intent submitted using the Order Form and aimed directly to the Product Sale Agreement with the Seller
2. ELECTRONIC SERVICESIN ONLINE STORE
2.1. Online store offers following Electronic Services : Account, Order Form and Newsletter.
2.1.1. Account - the use of the account is possible only after making two consecutive steps by the Client - (1) completing the registration form, and (2) clicking on the "Sign up". In the Registration Form it is necessary to provide the following information by the Service Recipients: full name, e-mail password.
220.127.116.11. Electronic Account service is provided free of charge by an indefinite period. The Client has the ability, at any time and for any reason, to remove his/her Accounts (Accounts abandon) by sending the appropriate request to the Service Provider, in particular via e-mail to the following address: firstname.lastname@example.org or writing to the address: ul. Konopnicka 16/2, 60-771 Poznan.
2.1.2. Order Form - using the Order Form starts when the customer adds to an electronic cart Product in the Online Shop. Submission of orders is possible after two steps made By the Client- (1) after completing the Order Form and (2) clicking Order Form after filling out the "Order with obligation to pay" - until then it is possible to self-modify input data (for this purpose, follow the prompts and information available on the online store). In the Order Form it is necessary to provide the Service Provider with the following customer data: name / company name, address (street, house / apartment, zip code, city, country), email address, daytime telephone number and information concerning the Sale Agreement: The product, the amount of the Product / s, place and manner of delivery of the Product / s, method of payment. In case of customers who are not consumers it is necessary to provide also the company name and tax identification number.
18.104.22.168. Electronic Service Request Form is provided free of charge, has a single one character and is terminated at the time of placing the Order through it either when an early termination of the Order, by the Client.
2.1.3. Newsletter - use of the newsletter followed by checking the appropriate checkbox in the course of setting up accounts - with the creation of Client Accounts is saved on the news.
22.214.171.124. The electronic news service is provided free of charge by an indefinite period. The Client has the ability, at any time and for any reason, to unsubscribe with newsletter (resignation with newsletter) by sending the appropriate request to the Service Provider, in particular via e-mail to the following address: email@example.com or writing to the address: ul. Konopnicka 16/2, 60-771 Poznan.
2.3. The Client is obliged to use the Internet Store in a manner consistent with the law and morality whereas respect for personal rights and copyright and intellectual property of Service Provider and third parties. The Client is obliged to enter data in line with the facts. Service Receiver spaces non-delivery of illegal content.
2.4. Complaints procedure:
2.4.1. Complaints related to the provision of electronic services by the Service Provider and other complaints related to the operation of the Online Store (with the exception of complaint procedures Product, which was designated in point. 6 and 7 of the Rules of Procedure) Customer may consist, for example:
2.4.2. in writing to the address: ul. Konopnicka 16/2, 60-771 Poznań , Poland;
2.4.3. in electronic form via e-mail to the following address: firstname.lastname@example.org ;
2.4.4. in electronic form via the contact form found on the Online Store tab "Contact".
2.4.5. It is recommended to administer by the Client in the description of the complaint: (1) the information and circumstances relating to the subject of complaints, in particular the type and date of any irregularity; (2) Service Recipient require ; and (3) the contact details of the complaining party - this will facilitate and expedite the consideration of the complaint by the Service Provider. The requirements listed in the previous sentence only take the form of recommendations and do not affect the effectiveness of the complaints lodged with the description of the recommended without complaint.
2.4.6. Respond to the complaint by the Service Provider takes place immediately, not later than within 14 calendar days from the date of its submission.
3.CONDITIONS OF CONCLUDING THE AGREEMENT
3.1. Conclusion of Sale Agreement between Customer and Seller shall come after logging in to the account and filling by the Customer Order Form through the Online Shop in accordance with paragraph. 2.1.2 of the Regulations.
3.2. Product price shown on the website of Online Shop is given in GBP or EUR, and includes taxes. With a total price inclusive of taxes, the Product which is the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and if the amount of those fees can not be determined - the obligation to pay them, the Customer is informed through Online Shop pages when placing orders, including at the time of the expression by the Client to be bound by the Sales Agreement.
3.3. The procedure of concluding the Contract in Online Shop using Procurement Form
3.3.1. Conclusion of the Sale Agreement between the Customer and Seller shall come after the Customer Order in the Online Shop in accordance with paragraph. 2.1.2 of the Regulations.
3.3.2. After placing orders Seller shall immediately confirm its receipt and concurrently Order for execution. Acknowledgment of receipt of the Order and its adoption for implementation by sending to the Client relevant to the specified e-mail when placing orders e, which includes at least a statement of the receipt of orders and admission to the realization and confirmation of the Purchase Agreement. Upon receipt of the above e-mail address Purchase Agreement between the Customer and the Seller is concluded.
3.4. Consolidation, security, and providing the customer the concluded Purchase Agreement occurs through (1) sharing of these Regulations on an online store website, and (2) sending the customer an e-mail, referred to in point. 3.3.2. Regulations. The content of the Sale Agreement is further perpetuated and secured in Vendors Online Shop computer system.
4. METHODS AND TERMS OF PAYMENT FOR PRODUCT
4.1. Seller provides the Customer with the following methods of payment in respect of the Sale Agreement:
4.1.1. Cash On Delivery .
4.1.2. Payment by bank transfer to the Seller bank account .
126.96.36.199. Bank: Alior Bank SA
188.8.131.52. Account numer EUR: 07 2490 0005 0000 4600 1780 2128
Account numer GBP: 46 2490 0005 0000 4600 3113 3979
4.1.3. Electronic payments by Credit card
4.1.4 Electronic payments by PayPal
5. COST, METHOD AND PRODUCT DELIVERY TIME
5.1. Product delivery to the customer is paid for, unless the Purchase Agreement provides otherwise. Product Delivery costs (including fees for transportation, delivery and postal services) are indicated by Online Shop pages in the "Shipping" and during the submission of orders, including at the time of the expression by the Client to be bound by the Sales Agreement.
5.2. Seller provides the Customer with the following Product delivery methods :
5.3. Product delivery time to the customer is up to three months, unless the description of the Product or in the process of filing Orders a shorter deadline is given. In case of products with different delivery dates, the delivery date is the longest specified period, which may not exceed three months. Starting point of delivery of the Product to the Customer counts as follows:
5.3.1. If Customer choose the payment method by money transfer, electronic payments - from the bank account or billing account Selle
6.1. Basis and responsibilities of the Vendors Tto the Clients, if sold product has a flaw natural or legal defect (warranty) are defined in generally applicable laws, in particular the Civil Code.
6.2. Seller shall be obliged to provide the Customer a Product without defects. Detailed information on the Seller's liability due to a defect of the Product and Client entitlements are specified on the Online Shop in the "Complaint goods".
6.3. The complaint may be filed by the Client, for example:
6.3.1.in writing to the address: ul. Konopnicka 16/2, 60-771 Poznan, Poland
6.3.2. in electronic form via e-mail to the following address: email@example.com ;
6.3.3. in electronic form via the contact form found on the Online Store tab "Contact".
6.4. It is recommended that the customer in the description of the complaint put: (1) the information and circumstances relating to the subject of complaints, in particular the type and date of occurrence of the defect; (2) require a means of achieving the Product to comply with the Purchase Agreement or statements to reduce the price or withdraw from the Purchase Agreement; and (3) the contact details of the complaining - this will facilitate and expedite the consideration of the complaint by the Seller. The requirements listed in the previous sentence only take the form of recommendations and do not affect the effectiveness of the complaints lodged with the description of the recommended without complaint.
6.5. Seller will address the Customer complaints immediately, but no later than within 14 calendar days from the date of its submission. Vendors failing to respond within the deadline means that the seller took the complaint to be justified.
6.6. If it happens that to comment on the Customer’s complaint b or to execute the Customer's rights under the warranty will be necessary to provide the Product to the Seller, the customer will be asked by the Seller to deliver the Product at the expense of Seller at address ul. Konopnicka 16/2, 60-771 Poznan. If, however, due to the type of defect, type of product or how it is mounted it would be impossible or excessively difficult, the Client will be asked to provide the Product to Vendors in the place where the product is located.
6.7. Request for delivery of the Product referred to in point. 7.6 Rules shall not affect the deadline to respond to the complaint as referred in point. 7.5 Regulations and do not affect Customer rights if the Seller requests requests dismantling the defective Product and reinstallation of the Product after the replacement free of defects or removal of defects, referred to in Art. 561  of the Civil Code.
7. EXTRAJUDICIALMEANS OFA HEARINGON CLAIMS AND ACTIONSANDACCESSTO THESEPROCEDURES
7.1. Detailed information on the possibility of use by the customer who is a consumer of extrajudicial means of dealing with complaints and redress and rules of access to these procedures are available on the premises and on the websites of district (municipal) consumer advocates, social organizations to which statutory tasks include consumer protection, Provincial inspectorates of Trade Inspection and at the following sites Office of Competition and Consumer Protection
7.2. The customer who is a consumer has the following examples possibility of using extrajudicial means of dealing with complaints and redress:
7.2.1. The customer is entitled to ask for a permanent amicable consumer courts as referred in Art. 37 of the Act of 15 December 2000. Trade Inspection (OJ 2001 No. 4 pos. 25, as amended.), With a request for resolution of a dispute arising out of the sale agreement. Rules of organization and operation of permanent consumer courts of arbitration determines the justice ministry decree dated 25 September 2001. On the rules of organization and operation of permanent consumer courts of arbitration. (Journal of Laws 2001, No. 113, item. 1214).
7.2.2. The Customer is entitled to ask the provincial inspector of Trade Inspection in accordance with Art. 36 of the Act of 15 December 2000. Trade Inspection (OJ 2001 No. 4 pos. 25, as amended.), With a request to initiate mediation proceedings on the amicable settlement of the dispute between Customer and Seller. Information on the rules and procedures of mediation procedure conducted by the provincial inspector of Trade Inspection is available on the premises and on the websites of the individual Provincial Inspectorates of the Trade Inspection.
7.2.3. The Customer can get free help in a comprehensive settlement dispute between Customer and Seller, also taking advantage of the free assistance of district (municipal) consumer ombudsman or social organization to which statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Tips are granted under the Consumer Federation toll-free consumer helpline number 800 007 707 and by the Association of Polish Consumers at firstname.lastname@example.org email.
8. RIGHT OF WITHDRAWAL
8.1. A Consumer who has a contract at a distance, may, within 14 calendar days to withdraw from it without giving any reason and at no cost, with the exception of those referred to in point. 10.8 of the Regulations. To meet the deadline is enough to send a statement before its expiry. The statement of withdrawal may be made, for example:
8.1.2. in electronic form via e-mail to the following address: email@example.com;
8.2. An exemplary model withdrawal form is contained in Annex 2 to the Law on Consumer Rights and additionally is available at the Online Shop in the "Termination of the contract". The consumer may use the model form, but it is not mandatory.
8.3. The period of withdrawal begins:
8.3.1. For contracts saying that the Seller issue Product, being obliged to transfer his ownership (eg. Buyer) - Product of taking possession by a Consumer or a person designated by the third party other than the carrier, in case of a contract which: (1) includes many Products that are delivered separately, in lots or in parts - from taking possession of the last Product, lot or piece; or (2) by the regular delivery of products for a fixed period - from taking possession of the first of the Products;
10.3.2. for other agreements - the date of the contract.
8.4. In the event of withdrawal from a Contract concluded from a distance, Contract is considered to be unmade.
8.5. Seller is obliged to , not later than within 14 calendar days of receipt of the declaration of the consumer to withdraw from the contract, return immediately to the Consumer all payments made by him/her, including the costs of delivery of the Product (excluding additional costs resulting from the Client method of delivery other than plain cheapest shipping method available in the Online Shop). Seller shall refund the payment using the same method of payment, which used the Consumer, unless the Consumer has expressly agreed a different way of return, which does not bind him any costs. If the Seller is not suggested that he receives a Product from a Consumer may withhold the reimbursement payments untill he received from the Consumer Product receipt back, or the consumer has supplied evidence of his return, depending on which event occurs first.
8.6. The Consumer is required immediately, but no later than within 14 calendar days from the date on which withdrew from the Contract, return the Product Seller or give it to a person authorized by the Seller to receive, unless Seller suggested that he receives the product. To meet the deadline just return the Product prior to its expiration. The Consumer may return the Product to the address: ul. Konopnicka 16/2, 60-771 Poznan Poland.
8.7. The Consumer shall be liable for any diminished value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
10.8. Possible costs related to the withdrawal by the Consumer from the Contract, which shall be borne by the consumer:
10.8.1. If the Consumer has chosen method of delivery of the Product other than ordinary cheapest shipping method available in the online store, the Seller shall not be obliged to reimburse the Consumer incurred by him additional costs.
8.8.2. The Consumer bears the direct cost of returning the Product.
8.9. The right of withdrawal from a Contract concluded from a distance is not granted to the Consumer in respect of Contracts:
8.9.1. (1) for the provision of services if Seller made a full service with the express consent of the Consumer, who has been informed before the provision that under the provision by the Seller will lose the right to withdraw from the Contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which Seller has no control, and which may occur before the deadline for withdrawal;(3) the object of which is the provision of non-prefabricated product, manufactured according to the specifications of the Consumer or his servant meet individual needs; (4) where the Product supplied is undergoing rapid decay or having a short shelf life; (5) in which the subject of the provision is supplied in sealed packaging that after opening the package can not be returned due to health protection or hygiene reasons, if it were unsealed after delivery; (6) the object of which benefits are products which after delivery, due to their nature, are inextricably linked with other things; (7) in which the subject of the provision of alcoholic beverages, the price of which has been agreed at the conclusion of the Sales Agreement and the supply of which can only take place after 30 days and whose value depends on fluctuations in the market, over which Seller has no control; 8) in which the Consumer has specifically demanded that Seller should come to him to make urgent repairs or maintenance; if the Seller provides additional services other than those where the performance of the Consumer demanded or provides Products other than replacement parts necessary to perform repairs or maintenance, right of withdrawal granted to the consumer in relation to additional services or Products; (9) the object of which is to provide audio or visual recordings or computer software delivered in a sealed container if the container has been opened after delivery; (10) for delivering newspapers, periodicals or magazines, with the exception of subscription Contracts; (11) contained in a public auction; (12) for the provision of accommodation other than for residential purposes, the carriage of goods, car rental, catering, services related to leisure, entertainment events, sports or cultural, if the agreement marked a day or period of performance; (13) for the supply of digital content which is not stored on a tangible medium if the performance has begun with the express consent of the consumer before the deadline to withdraw from the contract and after having informed by the Seller about the loss of the right of withdrawal.
9.1. This section of the Rules and the provisions contained therein relate only to Clients and Service Recipients not being Consumers.
9.2. Seller shall be entitled to withdraw from the Purchase Agreement concluded with the Client non-consumer within 14 calendar days of its conclusion. Termination of Purchase Agreement in this case may be effected without giving any reason and is not born of the Client who is not a Consumer any claims against the Seller.
9.3. In the case of Customers not being Consumers Seller has the right to restrict the available methods of payment, including require prepayment in whole or in part, regardless of the chosen method of payment by the Client and the fact of conclude the Sale Agreement.
9.4. At the moment of giving the Product to carrier , all benefits and burdens associated with the Product and the risk of accidental loss or damage to Product shall pass to the Customer who is not a Consumer. Seller in this case shall not be liable for any loss, loss or damage resulting from the adoption of the Product for carriage until the release of his client and for delay in the carriage of the consignment.
9.5. In case of sending the product to the Customer who is not a consumer by a carrier, Customer is obliged to examine the shipment in time and in the manner adopted for consignments of this kind. If it finds that during transport there is a loss or damage to the Product, is obliged to perform all actions necessary to determine the liability of the carrier.
9.6. According to the art. 558 § 1 of the Code of Civil Seller's liability under the warranty for the product to the Customer who is not a Consumer is switched off.
9.7. In the case of Service Recipients not being consumers Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Client appropriate statement.
9.8. Responsibility of the Service Provider / Seller in relation to the Client / Customer who is not a Consumer, regardless of its legal basis, is limited - both in a single claim, as well as all claims in total - to the amount paid the price and delivery costs under the Sales Agreement, but not more than the amount of one thousand. The service provider / seller is liable in relation to the Client / Client who is a consumer not only for the typical damage predictable at the time of conclusion of the contract and shall not be liable for loss of profit in relation to the Client / Customer is not a consumer.
9.9. Any dispute arising between the Seller / Service Provider and the Client / Service Recipient shall be subjected to non-consumer competent court for the seat Reseller / Service Provider.
10. FINAL PROVISION
10.1. The agreements concluded by Shopping Portal are concluded in English.
10.2. Changing the Rules:
10.2.1. Service Provider reserves the right to make changes to the Regulations of the important reasons for this is: change the law; changes in methods of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Regulations.
10.2.2. In case of the conclusion on the basis of these Rules continuous Contracts (eg. Provision of Electronic Services - Account) the Client involves the amended regulations, if they have been preserved requirements set out in Art. 384 and 384  of the Civil Code, it is a Client has been properly notified of the changes and do not terminate the agreement within 14 calendar days from the date of notification. In the event that a change of the Rules resulted in the introduction of any new taxes or increase existing Client who is a consumer has the right to withdraw from the contract.
10.2.3. In case of conclusion on the basis of these Rules of contracts of a different nature than continuous contract (eg. Purchase Agreement) amendments to the Regulations shall in no way prejudice the rights acquired Service Recipients / Clients who are Consumers before the entry into force of the amendments to the Rules, in particular the amendments to the Regulations will not have the impact on the already deposited or complex contracts and concluded, realized or executed Purchase Agreement.
10.3. In matters not covered in these Rules shall apply generally applicable provisions of Polish law, in particular the Civil Code; Law on electronic services of 18 July 2002. (OJ 2002 No. 144, item. 1204, as amended.); for Sale Agreements concluded up to 24 December 2014 with customers which are consumers - the provisions of the Law on protection of consumer rights and liability for damage caused by a dangerous product of 2 March 2000. (Journal of Laws of 2000, No. 22, item. 271, as d.) and Act on specific terms of consumer sales and amending the Civil Code dated 27 July 2002. (Journal of Laws of 2002 No. 141, item. 1176, as amended.); for Sale Agreements concluded between 25 December 2014 with customers which are consumers - the provisions of the Law on Consumer Rights dated 30 May 2014. (OJ 2014. pos. 827 as amended.); and other relevant provisions of applicable law.